European Commission’s citizens’ energy forum – 20 & 21 September 2018

I am back from the Citizen’s energy forum, the annual European Commission’s convention which has been steering EU’s energy consumer policies for the last ten years. New business models and ADR were at the centre of the 10th meeting.

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“Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers

Initially published on NEON's website (February 2018). Yesterday, ombudsmen from different sectors, academics, stakeholders and representatives from the most relevant organisations (consumer organisations, regulators and businesses) gathered for a round table on the role of ombudsmen in critical economic sectors and shared their expectations regarding the upcoming New Deal for Consumers, to be presented by … Continue reading “Consumers are citizens with rights”: Conclusions of the round table on Ombudsmen in the New Deal for Consumers

Fair access to Energy Ombudsman and ADR Schemes for all is necessary to build a true Energy Union

Report prepared with Dr Naomi Creutzfeldt, University of Westminster, on behalf of NEON and initially published on NEON's website (March 2017). Key messages: Fair access to redress for energy consumers is essential for the engagement of all consumers, prosumers and vulnerable consumers alike Independent ombudsmen and ADR bodies looking after the energy sector can take on … Continue reading Fair access to Energy Ombudsman and ADR Schemes for all is necessary to build a true Energy Union